Terms & Conditions

Last updated: 6th August 2026

These terms and conditions (“Terms”) govern the use of services made available on or through the hausvalley.com mobile app (collectively, the “Platform”, and together with the services made available on or through the Platform, the “Services”). These Terms also include our Privacy Policy and any guidelines, additional, or supplemental terms, policies, and disclaimers made available or issued by us from time to time (“Supplemental Terms”). The Privacy Policy and the Supplemental Terms form an integral part of these Terms. In the event of a conflict between these Terms and the Supplemental Terms with respect to applicable Services, the Supplemental Terms will prevail.

The Terms constitute a binding and enforceable legal contract between Hausvalley Private Limited (a company incorporated under the Companies Act, 2013 with its registered address at House Number 1653/100A, Subhash Nagar, Jhajjar Road, Rewari, Haryana – 123401) and its affiliates (“hausvalley.com”, “we”, “us”, or “our”), and you, a user of the Services, or any legal entity that books Services on behalf of end-users (“you” or “Customer”). By using the Services, you represent and warrant that you have full legal capacity and authority to agree to and bind yourself to these Terms. If you represent any other person, you confirm that you have the necessary power and authority to bind such person to these Terms.

By using the Services, you agree that you have read, understood, and are bound by these Terms, as amended from time to time, and that you will comply with the requirements listed here. These Terms expressly supersede any prior written agreements with you. If you do not agree to these Terms, or cannot comply with the requirements listed here, please do not use the Services.

1. Services

The Services include the provision of the Platform that enables you to arrange and schedule different home-based services with independent third-party service providers of those services (“Service Professionals”). As part of the Services, hausvalley.com facilitates the transfer of payments to Service Professionals for the services they render to you and collects payments on their behalf.

The services rendered by Service Professionals are referred to as “Partner Services”. Hausvalley.com does not provide the Partner Services and is not responsible for their provision. Service Professionals are solely liable and responsible for the services they offer or provide through the Platform. Hausvalley.com and its affiliates do not employ Service Professionals, nor are Service Professionals agents, contractors, or partners of hausvalley.com. Service Professionals do not have the ability to bind or represent hausvalley.com unless they are also employees of Hausvalley.com.

The Platform is for your personal and non-commercial use only, unless otherwise agreed in a separate agreement. The Platform is currently intended for use within India and may in future be made available outside India; if you avail Services from a jurisdiction other than India, you will be deemed to have accepted hausvalley.com’s terms applicable to that jurisdiction. The Services are only made available under brands owned by or licensed to hausvalley.com and its affiliates.

A key part of the Services is hausvalley.com’s ability to send you text messages, emails, or WhatsApp messages, including in connection with your bookings, use of the Services, or as part of our promotional and marketing strategies. You may opt out of these messages by contacting support@hausvalley.com or through in-Platform settings, though this may impact our ability to provide the Services to you. You may also be required to furnish identification proof to avail certain Services; failure to do so may result in your inability to use the Services.

2. Account creation

To avail the Services, you will be required to create an account on the Platform (“Account”), for which you may need to furnish certain details including your phone number. You must be at least 18 years of age to create an Account.

You warrant that all information furnished in connection with your Account is and shall remain accurate and true, and you agree to promptly update your details in the event of any change. You are solely responsible for maintaining the security and confidentiality of your Account and agree to notify us immediately of any unauthorized use or breach of security. You are liable for all activities that take place through your Account, including those performed by others, and we are not liable for unauthorised access to your Account.

You agree to receive communications from us regarding payment requests, information about us and the Services, promotional offers from us and our third-party partners, and any other matter relating to the Services.

3. User content

Our Platform may contain interactive features that allow registered users to post, upload, publish, display, transmit, or submit comments, reviews, suggestions, feedback, ideas, or other content on or through the Platform (“User Content”).

We may request reviews from you about Service Professionals, and Service Professionals may provide reviews about you to us. You must not knowingly provide false, inaccurate, or misleading information in reviews. Reviews are used for quality control and to determine whether Customers and Service Professionals are appropriate users of the Platform; if we determine, at our sole discretion, that you are not an appropriate user, we reserve the right to cancel your registration and remove you from the Platform.

You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free license to use, publish, display, store, host, transfer, process, communicate, distribute, make available, modify, adapt, translate, and create derivative works of your User Content in connection with the Services, including for advertising and promoting the Services or furnishing evidence before a court or authority of competent jurisdiction. You waive any claims arising out of moral rights or similar rights relating to your User Content. We may, without notice, remove or restrict access to User Content that, in our sole discretion, violates these Terms.

4. Consent to use data

You agree that we may, in accordance with our Privacy Policy, collect and use your personal data. The Privacy Policy explains the categories of personal data we collect or process about you and how we process it.

In addition to any consent provided under the Privacy Policy, you consent to us sharing your information with our affiliates or other third-party service providers. We may use information and data pertaining to your use of the Services for provision of the Services, analytics, trend identification, statistics, beneficial schemes, new offers, and experience enhancement.

Subject to applicable laws, we may be directed by law enforcement agencies, the government, or related bodies to disclose data in relation to you in connection with criminal or civil proceedings, and you agree that we shall have the right to share such data with the relevant agencies or bodies in such instances.

5. Bookings

Orders — the Platform permits you to request various Services at a time of your choosing based on available slots. We use reasonable efforts to find a Service Professional able to provide that service at the requested time; if we are unable to, we will contact you to find an alternative time.
Confirmation — once you place a request, we will confirm the booking via SMS, email, or push notification. Once confirmed, you will be required to make payment in accordance with these Terms or as indicated on the Platform.
Cancellations — please refer to our Cancellation & Rescheduling policy for a detailed overview.
Substitution — in case of unavailability of, or cancellation by, a selected Service Professional, we will offer you a substitute from among our registered Service Professionals.

6. Pricing, fees, and payment terms

Hausvalley.com reserves the right to charge you for the different Services you avail and/or any other facilities you opt for, from time to time, on or via the Platform.

Charges and fees

You are required to pay Service Professionals the amount indicated at the time of booking, along with amounts for any additional services availed, out-of-pocket expenses incurred by the Service Professional, and expenses arising from goods purchased or used for the Services (“Charges”). In addition, hausvalley.com reserves the right to charge a convenience fee for facilitating the booking and transferring payments (“Fees”). Your final bill may include additional charges such as a safety fee, warranty fee, insurance fee, or Service Professional welfare fee.

We will notify you of applicable Charges, Fees, and payment methods at the time of booking. Payments may generally be made by credit card, debit card, net banking, wallets, or UPI upon completion of the Service; we may modify or restrict the modes of payment available. If you pay by ‘cash upon completion’ (where available), you will be required to pay both Charges and Fees directly to the Service Professional. Charges and Fees may be payable at the time of booking or upon completion of the Services, as specified by hausvalley.com. For the avoidance of doubt, Charges are payable to Service Professionals, and hausvalley.com acts only as a limited collection agent on their behalf.

All Charges and Fees are inclusive of applicable taxes. Hausvalley.com reserves the right to reasonably amend Charges and Fees at any time at its sole discretion; a change in Fees will not affect bookings already confirmed before the revised Fees are published. Charges and Fees you pay are final and non-refundable, unless otherwise determined by hausvalley.com or required by applicable law, under which you may be entitled to a refund or other remedy for a failure in the provision of the Services.

Charges and Fees in certain geographical areas may increase substantially during times of high demand; we will use reasonable efforts to inform you, but you remain responsible for Charges and Fees incurred under your Account regardless of your awareness of them. We do not request or accept cash payments — any cash paid directly to a Service Partner is not a valid payment. All payments must be made through our authorized online payment modes, and the rightful amount, including any tip provided, will be transferred to the Service Partner.

Payment processors

We may use a third-party payment processor (“Payment Processor”) to bill you through your selected mode of payment; the Payment Processor may save your data, and processing is subject to its terms and policies in addition to these Terms. We are not liable for errors by the Payment Processor. If a payment is unsuccessful, any debited amount will be credited in accordance with the Payment Processor’s terms.

Cancellation

You may cancel your request for services at any time prior to the Service Professional’s arrival, subject to a cancellation fee in accordance with our cancellation policy; applicable taxes may also be charged on such fees.

Subscriptions

Hausvalley.com may from time to time offer subscription packages for monetary consideration that provide additional benefits, including discounted Services. Such packages are subject to additional terms and conditions that are deemed an integral part of these Terms.

Gratuities

Hausvalley.com does not designate any portion of your payment as a tip or gratuity to the Service Professional. Any statement that tipping is “voluntary”, “not required”, or “included” is not intended to suggest that hausvalley.com makes additional payments to Service Professionals. You are free, but never obligated, to provide an additional gratuity to any Service Professional.

7. Customer conduct

Hausvalley.com prohibits discrimination against Service Professionals based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic protected under applicable law, including refusing Services on any of these grounds.

We request that you treat all Service Professionals with courtesy and respect, and provide a safe, clean, and appropriate location for them to perform the Services. Service Professionals may refuse to perform Services if such a location is not provided, or if you behave in a manner that is discourteous, disrespectful, abusive, or otherwise inappropriate. We reserve the right to withhold or limit your access to the Services at our absolute discretion if you behave in such a manner toward any Service Professional.

You will be liable for discriminating against Service Professionals or failing to provide a safe, clean, and appropriate location for them, and you must disclose any information that may bear on a Service Professional’s ability to perform the Services or their health, safety, or well-being. If a Service Professional behaves in a manner that is discourteous, abusive, inappropriate, or unlawful, you must report the incident to support@hausvalley.com within 48 hours.

8. Third-party services

The Platform may include services, content, or information owned by, licensed to, or made available by a third party (“Third-Party Services”), and may contain links to them. Third-Party Services are the sole responsibility of the third party that created or provided them, and your use of them is solely at your own risk.

We make no representations and exclude all warranties and liability arising out of or relating to Third-Party Services, including their accuracy or completeness. If you avail a Third-Party Service, you will be governed by that third party’s terms and privacy policy, and all intellectual property rights in Third-Party Services remain the property of the respective third parties.

9. Service Partner obligations & restrictions

Service Partners are strictly prohibited from bypassing the App or Website to provide services to customers. If a Service Partner is found attempting to bypass or engage customers outside the Platform, the Company reserves the right to block the amount available in the Service Partner’s earning wallet. Such blocked amounts are not eligible for withdrawal, and the Company may take further legal or contractual action as it deems necessary.

Service Partners are required to use only products and materials listed and approved by the Company. Use of any unapproved or unauthorized products during service delivery constitutes a material breach of these Terms, and the Company may immediately terminate the Service Partner’s engagement with the Platform without further liability.

10. Your responsibilities

You represent and warrant that all information you provide in relation to the Services is complete, true, and correct, and shall remain so while you avail the Services. You must promptly notify us of any change to this information. We accept no responsibility for loss or damage arising from information, documentation, or data that is incorrect, incomplete, inaccurate, misleading, or from your failure to disclose a material fact. You agree to cooperate with us in defending any proceedings initiated against us due to a breach of your obligations under these Terms.

In respect of User Content, you represent and warrant that:

you own all intellectual property rights (or have obtained all necessary permissions) to provide the User Content and grant the licenses under these Terms;
you are solely responsible for all activities on your Account and all User Content;
the User Content does not violate any of your obligations under other agreements;
the User Content does not violate, infringe, or misappropriate any intellectual property or proprietary right, including rights of publicity or privacy;
the User Content does not contain viruses, corrupted data, or other harmful or destructive files;
the User Content does not violate any third-party rights; and
the User Content does not belong to another person without right, does not threaten India's unity, integrity, defense, security, or sovereignty, is not unlawful, defamatory, obscene, harmful to children, or otherwise objectionable, and does not restrict or inhibit any other person's use or enjoyment of the Services.

You shall not use the Services except as expressly permitted in these Terms. Without limitation, you shall not: infringe any proprietary rights; copy, distribute, modify, publish, reproduce, transmit, or create derivative works from the Services (except as provided herein); transmit viruses, malware, or other harmful code; use robots, spiders, or automated processes to monitor or copy the Services; systematically retrieve content to build a collection, compilation, database, or directory; use the Services unlawfully, fraudulently, or maliciously; decompile, reverse engineer, or disassemble the Services; link to, mirror, or frame any part of the Services; or otherwise violate applicable law.

You shall not engage in any activity that interferes with or disrupts the Services, or attempt to gain unauthorized access to any part of the Services, our servers, or related systems by hacking, password mining, or other illegitimate means. You shall not solicit, influence, or encourage a Service Professional you have engaged through the Platform to cease their registration with the Platform or provide similar services to you independently, outside your Account. You agree this limitation is reasonable and necessary to protect the privacy and security of Service Professionals, and does not preclude you from obtaining similar services through the Platform or other lawful means.

11. Our intellectual property

All rights, title, and interest in the Services, including all intellectual property rights arising from them, are owned by or licensed to us. Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable, and limited license to use the Services in accordance with these Terms and our written instructions. Any rights not expressly granted are reserved by hausvalley.com or its licensors.

We may request suggestions or other feedback, including bug reports, relating to the Services (“Feedback”). We may freely use, copy, disclose, publish, display, distribute, and exploit Feedback we receive from you without payment, royalty, acknowledgement, or prior consent. Except as expressly stated in these Terms, nothing here confers any right or license to our or any third party’s intellectual property.

12. Terms and termination

These Terms remain in effect unless terminated as set out below. We may restrict, deactivate, or terminate your access to the Services (i) immediately, at our sole discretion, if you breach any obligation under these Terms, cease to be a user of the Services, no longer qualify under applicable law or our policies, or breach our Community Guidelines, (ii) upon 30 days’ prior written notice, or (iii) immediately, for any legitimate business, legal, or regulatory reason.

You may terminate these Terms at any time, for any reason, by sending a notice to support@hausvalley.com. Upon termination, your Account will expire, the Services will “time-out”, and these Terms will terminate, except for clauses intended to survive termination or expiry.

13. Disclaimers and warranties

The Services are provided on an “as is” basis without warranty of any kind, express, implied, or statutory, including implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. We make no warranty that the Services will meet your requirements or expectations, and no oral or written advice from us creates any warranty not expressly stated in these Terms. While we strive to provide accurate information about Services and Charges, pricing errors may occur from time to time.

We are merely a Platform that connects you with Service Professionals and are not liable for any obligations not explicitly stated in these Terms. We are not responsible for the fulfilment of bookings, the performance of Services by any Service Professional, or any acts or omissions of Service Professionals, including damage they may cause to property. By booking Services through the Platform, you enter into a contract with the relevant Service Professional, and we accept no responsibility, warranty, or guarantee in respect of their performance under that contract. Soliciting or receiving services from a Service Professional independently of the Platform is solely at your own risk, and you waive any rights you may have under these Terms in such cases. We do not guarantee the reliability, quality, or suitability of Service Professionals, though we maintain a complaints management framework in accordance with applicable law.

To the fullest extent permitted by law, we, our affiliates, and related parties disclaim all liability for loss or damage arising from your use, inability to use, or the availability or unavailability of the Services; defects, interruptions, or delays in the operation or transmission of information; communications failure, theft, destruction, or unauthorized access to our systems; the Services failing to remain operational for any period; or the loss of User Content or other data.

In no event shall hausvalley.com, its officers, directors, employees, contractors, agents, licensors, partners, or suppliers be liable to you for any direct, special, indirect, incidental, consequential, punitive, or exemplary damages (including lost business, revenue, or profits, or any other pecuniary or non-pecuniary loss, including any data breach), even if advised of the possibility of such damages, arising out of or relating to these Terms, the Services, your use or inability to use the Services, or interactions with another user. To the maximum extent permitted by law, our liability is limited to the commission we receive on the relevant booking, and our total liability to you under these Terms shall not exceed INR 5,000. Nothing in these Terms excludes or limits any warranty implied by law that cannot lawfully be excluded or limited.

14. Indemnity

You shall indemnify, defend (at our option), and hold us, our parent companies, subsidiaries, affiliates, officers, employees, directors, agents, and representatives harmless from any claim, demand, lawsuit, judicial proceeding, loss, liability, damage, or cost (including attorneys’ fees), arising out of your access to or use of the Services, violation of these Terms, or violation of these Terms by any third party using your Account.

15. Jurisdiction, governing law, and dispute resolution

These Terms are governed by and construed in accordance with the laws of India. Subject to other provisions in this clause, the courts of District Rewari shall have exclusive jurisdiction over all issues arising out of these Terms or use of the Services.

Any controversy, conflict, or dispute arising out of these Terms shall be resolved by arbitration in Rewari under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by hausvalley.com. The language of arbitration shall be English, and proceedings shall be kept confidential except on a need-to-know basis or where disclosure is required by law. The arbitrator’s decision shall be final and binding, and each party shall bear its own costs.

Your use of the Platform must comply with applicable Indian laws, including, among others:

the Information Technology Act, 2000 (including amendments);
the Consumer Protection Act, 2019 (particularly online marketplace regulations);
the Indian Contract Act, 1872;
the Goods and Services Tax (GST) Act, 2017;
the Digital Personal Data Protection Act, 2023;
e-commerce and intermediary liability provisions under Indian law;
the Indian Penal Code, 1860; and
the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

You must adhere to fair-trade practices and must not engage in misleading or deceptive conduct while using the Platform. Hausvalley.com reserves the right to modify these Terms in compliance with changes in Indian law, regulatory frameworks, or judicial rulings.

16. Grievance redressal

You may contact our designated Grievance Officer with any complaints or queries relating to the Services or these Terms, by registered post or email:

Name: Sushil Dadhich
Designation: Head of State Manager
Email: support@hausvalley.com

We will ensure that your complaint is resolved within the timelines prescribed by applicable law.

17. Miscellaneous provisions

Changes to Terms

These Terms are subject to revision at any time, effective immediately upon being posted on the Platform. It is your responsibility to review these Terms periodically; continued use of the Platform after changes are posted constitutes acceptance of those changes.

Modification of the Services

We reserve the right, at any time, to add, modify, or discontinue the Services (or any part), temporarily or permanently, with or without cause, and shall not be liable for any such action.

Severability

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will continue in effect. Where an unenforceable provision would be enforceable if part of it were deleted, that part will be deemed deleted and the rest will remain in effect, unless doing so would contradict the clause’s clear intent, in which case the entire provision will be deemed deleted.

Assignment

You shall not license, sell, transfer, or assign your rights, obligations, or Account under these Terms without our prior written consent, which we may grant or withhold at our sole discretion. We may assign our rights to any affiliate, subsidiary, parent company, successor in interest, or third party without prior notice to you.

Notices

All notices, requests, demands, and determinations under these Terms (other than routine operational communications) should be sent to support@hausvalley.com.

Third-party rights

No third party shall have any right to enforce any term contained herein.

Force majeure

We shall have no liability to you if we are prevented from or delayed in performing our obligations, or carrying on our business, by acts, events, omissions, or accidents beyond our reasonable control, including strikes, utility or telecommunications failures, acts of God, war, riot, civil commotion, malicious damage, or compliance with any law or governmental order, rule, regulation, or direction.

18. Policy updates

We reserve the right to update these Terms and Conditions at any time. Changes will be notified to customers via email or app notifications.

Thank you for choosing Hausvalley.com!